🛍️ Orders & Shopping
How do I place an order?
Browse our collections, select your size, and tap "Add to Cart." When you're ready, head to checkout and follow the steps to complete your purchase. You'll receive a confirmation email as soon as your order is placed.
Can I change or cancel my order?
We process orders quickly, so please contact us at info@walmel1.com as soon as possible if you need to make a change. We'll do our best to accommodate requests made within 24 hours of ordering.
Do I need an account to shop?
No — you can check out as a guest. However, creating an account lets you track orders, save your details, and access your order history easily.
📦 Shipping & Delivery
Where do you ship?
We ship internationally to most countries worldwide, with a focus on Sweden, the EU, the US, UK, Canada, and Australia.
How long will my order take to arrive?
Delivery times vary by destination. After placing your order, you'll receive an email with estimated shipping timeframes specific to your country. Most orders are processed within 1–3 business days before dispatch.
Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with your tracking number. If you don't receive tracking within 5 business days of your order, please reach out to us.
Can items from the same order arrive separately?
Yes — for logistical reasons, items in the same order may occasionally be shipped in separate packages. Rest assured, you'll receive tracking for each shipment.
🔄 Returns & Exchanges
What is your return policy?
We want you to love what you ordered. If you're not satisfied, please contact us within 14 days of receiving your order and we'll guide you through the return process.
How do I start a return or exchange?
Email us at info@walmel1.com with your order number and reason for return. Our team will respond within 48 hours with next steps.
Are returns free?
Return shipping costs may apply depending on your location. We'll confirm the details when you contact us.
👗 Sizing & Fit
How do I find my size?
Each product page includes a size guide. We recommend checking measurements rather than going by your usual size, as sizing can vary between styles.
What if my item doesn't fit?
Get in touch with us and we'll help find a solution — whether that's an exchange, store credit, or a return.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay and other payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system. We never store your card details.
📬 Still have questions?
We'd love to help. Reach out at info@walmel1.com or visit our Contact Us page — we typically respond within 48 hours.